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crinrict's avatar
crinrict
Hero+
12 years ago

[Info] Sims 4 - Download & Installation & Startup issues

Update 2015/01/27. This is now obsolete. New FAQ is here: http://answers.ea.com/t5/The-Sims-4/FAQ-Installation-Updating-and-Startup-Issues/td-p/4276949 If you have further issue, please search the...
pc
womanwept's avatar
womanwept
12 years ago

I pre-ordered the Deluxe Edition of The Sims 4 from Origin and it's been in my library for a little over a month now. I've had no problems with my origin account or the create-a-sim demo until now and I'm very upset as there's only 36 hours until TS4 release and I wanted to have it ready for 12 am Wednesday. I've heard accounts of some people cancelling their pre-order and pre-ordering again and allowing them to pre-download but I have had the pre-order for a while and am worried about being charged twice. Is there a solution to this problem or should I try cancelling my pre-order and trying again?

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    @womanwept Check your bank account statements (or paypal or whatever) if you really were charged. Also check the current status of your order.

    If all fails, contact a game advisor

    Game advisors can be found through live chat.

    1. https://help.ea.com/en/contact-us/ 
    2. Click on the orange NEXT button
    3. Select a platform
    4. Click on the orange NEXT button
    5. Select a topic and describe your problem in a few words
    6. Click on the orange NEXT button
    7. Click Chat Now to chat with a Game Advisor

    In Details here: How to contact a Game Advisor using the new EA Help page

About The Sims 4 Technical Issues - PC

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