[Info] Sims 4 - Download & Installation & Startup issues

@gia54321 , @ladykatra101 Does your order say fulfilled ? Also make sure you're not in a country where it isn't released yet: http://answers.ea.com/t5/The-Sims-4/INFO-The-Sims-4-release-schedule/td-p/3354431/

@Romanna65 @desilovegaming25 Contact a game advisor for further help

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page

@cixra Try deleting the _Installer folder in programs and try again