[Info] Sims 4 - Download & Installation & Startup issues

Thank you for the info, crinrict. My problem was a payment issue, and after using your link to chat with a game advisor it has been resolved. My game is now downloading and I'm a happy camper!

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crinrict wrote:

So Origin pre-load has started for those in the US and some other countries.

Also be aware that you will NOT be able to play before release date. Preload is simply so you can download and start to play on release day right away.

Issues

credits to ceejay402 and EA_Ursula

The game is still greyed out

First you need to check if your payment has gone through. Unless your order says fulfilled, you won't be able to download. If you have issues with your payment, you'll need to contact a game advisor. We can't help you here. We're users.

• Log out and back in
• If you are on a mac, make sure you install bootcamp and Windows. This game does not work for mac.
• Check on the Status of your order to see if it has processed. If it still says processing, make sure your credit card info is up-to-date
• Restart Origin
• Reinstall Origin
• Make sure Origin is online
  
  
• It's your pre-load time
  
  

• Make sure your order didn't get cancelled
• Option in Origin Beta

Downloading and Installation issue

If you're game isn't downloading, it can have several causes

• Servers are overloaded --> Try later
• Firewall and/or Antivirus are blocking the connection --> Add Origin.com as an exception to both
• You have Proxies turned on --> Turn them off in your Internet settings.

How to contact a game advisor

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page

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