Initilization error at start up [135dec40:90f690cf:00000075:495f32a0]
Since a few days, my Sims 4 won't start, and instead I get the error:
Unable to start: Initilization error at start up
[135dec40:90f690cf:00000075:495f32a0]
My game and EA app are both in German. I am on Windows 10 Home 64-bit.
I have researched the problem in the forums and I have tried practically EVERYTHING.
Here's what I tried:
- Repair the game (multiple times)
- I don't have any mods or cc, so the mods folder was empty anyways
- Move my account folder somewhere else (it creates a new one when trying to start)
- Start the game .exe as administrator
- Start EA app as administrator
- Uninstall and reinstall The Sims
- Uninstall and reinstall EA app
- Uninstalled EA app, ran ccCleaner, reinstalled EA app
- Tried to install origin instead and start it from there
- Checked the locale entries in the windows registry, the were all set to German
- Change the language in the EA app to English, tried to run it, and then back to German, tried again
- Disabled onedrive
- Disabled all antivirus, windows defender, controlled folder access
- Created a fresh local windows administrator account and tried to start from within the new account
- Used takeown /F "C:\Users\username\Documents" (with my username) to fix potential permission problems
- Reinstalled Visual C++ Redistributable Runtimes (All-in-One Feb 2024 version)
- Did a clean boot of windows
I restarted after each step. Still, the error happens, Sims does not start.
I noticed that in my "documents/electronic arts" folder, there were two profile folders: "The Sims 4" and "Die Sims 4". I have never changed the language of my game, so I am not sure why those two existed. I moved them both, and it created a new one, which didn't help with the problem.
I have run dxdiag, the output is attached.
Nothing has worked at all. I still get the same error on startup. The game with all content is completely unplayable for me, and I have spend 3+ hours trying to fix this.
The game is clearly not installed correctly, so there is something we cannot see that is blocking the correct creation of the registry entries and probably a few other things.
That remains a problem, regardless of whether what I am suggesting now helps to get the game running.Once we are here we can at least see if the game is running with the correct registry entries:
Under the [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Maxis\The Sims 4] node:
Right klick "The Sims 4" > choose "Neu" > Zeichenfolge (name the Zeichenfolge "DisplayName" (without the quotes)
Double click on the new created "DisplayName" Zeichenfolge > Copy and paste "Die Sims™ 4" (without the quotes) into the "Wert" line" > OK.Right klick "The Sims 4" > choose "Neu" > Zeichenfolge (name the Zeichenfolge "Locale" (without the quotes)
Double click on the new created "Locale" Zeichenfolge > Copy and paste "de_DE" (without the quotes) into the "Wert" line" > OK.Right klick "The Sims 4" > choose "Neu" > Zeichenfolge (name the Zeichenfolge "Product GUID" (without the quotes)
Double click on the new created "Product GUID" Zeichenfolge > Copy and paste "{48EBEBBF-B9F8-4520-A3CF-89A730721917}" (without the quotes) into the "Wert" line" > OK.Do the same under the [HKEY_LOCAL_MACHINE\SOFTWARE\Maxis\The Sims 4] node.
Should look like that except the different game location and the already present entries: (Right click > Open in new tab, for a bigger picture)
Restart the PC > Look if Windows and Revo now see Sims 4 as installed.Test the game.
