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Letiyy01 What antivirus do you use?
Separately, have you ever claimed any Sims 4 content through Steam or Epic? Do you live in a different country than the one where you originally bought or claimed Sims 4 from EA?
This error is becoming alarmingly common, and the system troubleshooting hasn't helped anyone yet as far as I know, so I'm wondering whether there's a hidden account issue.
Another test, if you're interested, would be to borrow a friend's account and test it on your machine. Since the game is free, it's simple enough to add it. I'd suggest doing a clean uninstall of Sims 4 and the EA App with Revo Uninstaller (the free version is fine) before using the new account. Rename the Sims 4 folder in Documents > Electronic Arts to something that doesn't include "Sims 4" so that Revo doesn't flag it for deletion.
About The Sims 4 Technical Issues - PC
PC players get help with their technical issues in The Sims 4 here.
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