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DefJune's avatar
DefJune
3 years ago

Issue with closing game and scratch file in save

Hello, I have had this issue for a while now. To close the game I select save and quit but the sims 4 window does not close and I can't have access to my computer (Either I turn off my computer or I...
pc
crinrict's avatar
crinrict
Hero+
3 years ago
@DefJune Having a scratch folder is normal if you don't properly exit the game. It's a folder that exists during the game play and then gets deleted when you exit.

Are you using mods/cc ? Have you tested if it works on another save ?
DefJune's avatar
DefJune
3 years ago
@crinrict I don't use mods/cc. I don't have other save
  • crinrict's avatar
    crinrict
    Hero+
    3 years ago
    @DefJune Could you start one and see if that closes properly to see if it's connected to your save or a general issue ?

    Could you post your Computer's DxDiag?

    - Press Windows-Key + R
    - Type: DxDiag
    - Click on Save all Information.
    - Attach the Text File to your post

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