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Yuuko_Flowright's avatar
Yuuko_Flowright
3 years ago

Key Point on Sulani can't load

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.90.375.1020
What expansions, game packs, and stuff packs do you have installed? I have all packs except The Sims 4 Star Wars™: Journey to Batuu.
Steps: How can we find the bug ourselves? Try to visit or move to Key Point on Sulani.
What happens when the bug occurs? Try to visit or move to Key Point on Sulani. Game gets stuck loading, I left it running for over an hour a couple of times. It just goes to the blue screen with the spinning diamond and stays there forever. I don't have any CC or MODs. Replaced my SIMS4 folder entirely and tried with a clean save and its the same there.
What do you expect to see? Key Point lot loading.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

‌

Key Point on Sulani can't load. 

pc

3 Replies

  • alanmichael1's avatar
    alanmichael1
    Seasoned Ace
    3 years ago

    Heya,

    I tested this in a vanilla save and could not reproduce your bug.

  • Yuuko_Flowright's avatar
    Yuuko_Flowright
    3 years ago

    Thanks that was helpful to learn. It seems like the issue is card specific. 

    I managed to get it to load after setting all graphics options to the lowest possible and making the onboard graphics card run the game rather than my normal card. 

    Weird though that it would mess up only on this one specific Sulani lot. 

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