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CerysBailey's avatar
CerysBailey
3 years ago

Keyboard Lag / not working Sims 4

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.98.158.1020
What expansions, game packs, and stuff packs do you have installed? Cottage Living, Get to Work, Get Famous, Cats & Dogs, Island Living, Discover university, Seasons, City Living, Dine out and Holiday Celebration.
Steps: How can we find the bug ourselves? Try and use the cheat bar or type or try and turn the camera.
What happens when the bug occurs? It will either not recognise im pressing any letters or keys, or it will lag and write something I didnt type.
What do you expect to see? My screen move when the correct buttons are pressed, or the word I type out actually be typed.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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Every time I try and use the keyboard whether its for the cheat bar or to turn the camera or to shift click onto the sim its extremely buggy out of nowhere now. Most the time it wont recognize I'm pressing anything and when I do finally get the cheat bar up if I went to type "testing" for example it would lag for a second and start typing something like "tesssttttii" my keyboard works perfectly fine out of the game and has always worked well in the game until now.

I have uninstalled and reinstalled on EA app, repaired and restarted my computer as well and this hasn't resolved anything. I have checked game specs and I meet the criteria to play it and then some.

pc

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @CerysBailey  Please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    I'd also like to know how much of your computer's hardware is in use while you play.  Launch Sims 4, open a save, and let the game clock run for a few sim-minutes.  Put the game into windowed mode, but don't minimize it.  Open the Task Manager, make sure it's in detailed mode, and take a screenshot of the Processes tab, then post that here.

  • Arcjwood's avatar
    Arcjwood
    2 years ago

    Was there ever a solution to this confirmed? I am having a similar issue where the escape button, ctrl+shift+c, and hotkeys just don't work at all, and typing in text boxes is extremely laggy or spotty, (for example, you could type "testing" at a normal speed and 30 second later "tetg" would slowly populate the box). Obligatory keyboard only has issues in sims 4 or I wouldn't post this. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Arcjwood  This kind of issue can have a few different causes, so I can't give you a definitive answer.  But the first thing to try is to play Sims 4 with nothing else running, and disable the EA App in-game overlay, and the Steam overlay as well if you play through Steam.

    If that doesn't help, try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

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