Laptop shuts down when playing Sims 4
I am playing the Sims 4 on a DELL PRECISION 7510 Xeon E3 laptop. From time to time, the laptop just randomly shuts down without warning while I am playing. It only happens when I play the Sims4 but it does not happen necessarily when I play the Sims. Sometimes I am able to play for hours without problems, and sometimes the laptop just shuts down and then I am not able to play without it shutting down immediately for some time, no matter how often I try. I do not know when this happens, I cannot recognize a time pattern here. I have tried to repair the game etc., the normal stuff you do. Sometimes I even thought that it worked because afterwards I was able to play. But it turns out that it was only by chance because so far I have found no method to reliably make the game work again. Except just waiting and trying again a few days or hours later. I would be highly appreciative of any suggestions. Attached below is a dxdialog file I just created. Thank you and happy simming to everyone who is currently able to play!
@Chichi3chi That translation was fine, and there are really only three sfc outcomes, provided it runs at all: that it found no integrity violations, that it found corrupt file and successfully repaired them, and that it found corrupt files and was unable to repair some of them. The last one is the only real problem. As for the German, you don't need to translate; most of the information either has an obvious meaning or is easy to plug into a translator.
I would still double-check your CPU and GPU temperatures while you're playing. It's easy to run a lightweight monitoring app in the background and take an occasional look. I like hwinfo (free download here), which lists pretty much every sensor it can find, but you can ignore most of them most of the time. Just look at CPU temperatures near the top and GPU temperatures near the bottom of the list. You can also look over the info when you're done: hwinfo shows the maximum value for each sensor during that session, so you'd know if there was a temporary spike that you didn't catch in real time.
I use the "sensors only" setting because it's a lot less to handle. I also used the full installer, but you can use the portable version if you prefer.
For the processor, temperatures are only a problem above around 95º C, where a sudden spike can push the temp close to 100. The GPU will throttle itself a bit when it gets over 70º, but it's not a significant issue until 80º. If you want, you can send me a log of a play session: click the button with a sheet of paper with a + icon to start logging, and even if your computer shuts down, the log should be intact up until that point. You'd need to upload the log to a third-party site and link it here; in that case, please leave the file in .csv format. Or you can just see how the temperatures change as you play and let me know if there's a problem.
You don't need to clear more space on your SSD. 32 GB free is more than enough to eliminate that as a source of the crashing, at least as far as Sims 4 goes.
