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Chichi3chi's avatar
Chichi3chi
3 years ago
Solved

Laptop shuts down when playing Sims 4

I am playing the Sims 4 on a DELL PRECISION 7510 Xeon E3 laptop. From time to time, the laptop just randomly shuts down without warning while I am playing. It only happens when I play the Sims4 but i...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @Chichi3chi  That translation was fine, and there are really only three sfc outcomes, provided it runs at all: that it found no integrity violations, that it found corrupt file and successfully repaired them, and that it found corrupt files and was unable to repair some of them.  The last one is the only real problem.  As for the German, you don't need to translate; most of the information either has an obvious meaning or is easy to plug into a translator.

    I would still double-check your CPU and GPU temperatures while you're playing.  It's easy to run a lightweight monitoring app in the background and take an occasional look.  I like hwinfo (free download here), which lists pretty much every sensor it can find, but you can ignore most of them most of the time.  Just look at CPU temperatures near the top and GPU temperatures near the bottom of the list.  You can also look over the info when you're done: hwinfo shows the maximum value for each sensor during that session, so you'd know if there was a temporary spike that you didn't catch in real time.

    I use the "sensors only" setting because it's a lot less to handle.  I also used the full installer, but you can use the portable version if you prefer.

    For the processor, temperatures are only a problem above around 95º C, where a sudden spike can push the temp close to 100.  The GPU will throttle itself a bit when it gets over 70º, but it's not a significant issue until 80º.  If you want, you can send me a log of a play session: click the button with a sheet of paper with a + icon to start logging, and even if your computer shuts down, the log should be intact up until that point.  You'd need to upload the log to a third-party site and link it here; in that case, please leave the file in .csv format.  Or you can just see how the temperatures change as you play and let me know if there's a problem.

    You don't need to clear more space on your SSD.  32 GB free is more than enough to eliminate that as a source of the crashing, at least as far as Sims 4 goes.

Chichi3chi's avatar
Chichi3chi
3 years ago

Thank you, puzzleaddict, you are truly a hero. 😉 🙂)) Thank you not only for your suggestions but also for explaining them in a way I can actually understand, at least so far so as to be able to follow instructions.

FYI, I am from Germany, so my system messages are mostly in German, I will translate them to the best of my ability. I ran the „DISM.exe /Online /Cleanup-image /Restorehealth“. There were no errors, it said: „was successfully completed“. I also ran the „sfc /scannow“. It is hard for me to translate the message because I don´t understand it completely but it basically says that Windows detected damaged data and successfully repaired them and then it says where further details can be found. I´ll post the original message in case it tells you something it does not tell me:

„Der Windows-Ressourcenschutz hat beschädigte Dateien gefunden und erfolgreich repariert. Bei Onlinereparaturen finden Sie Details in der CBS-Protokolldatei unter windir\Logs\CBS\CBS.log. Beispiel C:\Windows\Logs\CBS\CBS.log. Bei Offlinereparaturen finden Sie Details in der durch das /OFFLOGFILE-Kennzeichen angegebenen Protokolldatei. PS C:\Windows\system32>“

Then I restarted and checked for updates but there where none.

The last crash dump is from January 10, so not from yesterday when the last crash happened. It is called „soffice.bin.2340.dmp“. I am not familiar with that sort of files but from what you say I assume that you would see in the title whether it is from the sims or not. There are 4 files and all of them start with „soffice.bin“, so I would suppose they are not sim-related, right?

I have had the issue with my laptop shutting down because of the Sims for months now, I cannot exactly remember when it started and I have completely stopped playing for some time because of it. So there is no dmp.file of the before time, they were all created after but, considering the dates, it does not seem to me that they would be related to the Sims.

I checked C:\Windows\Minidump and it took quite a long time searching but at the end said that nothing was found.

I have played for a short time today and all was fine. I don´t know if that means that all is actually ok now, or if today is just a good day for playing. 😉 I will let you know. Thank you very much for your help!

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@Chichi3chi  That translation was fine, and there are really only three sfc outcomes, provided it runs at all: that it found no integrity violations, that it found corrupt file and successfully repaired them, and that it found corrupt files and was unable to repair some of them.  The last one is the only real problem.  As for the German, you don't need to translate; most of the information either has an obvious meaning or is easy to plug into a translator.

I would still double-check your CPU and GPU temperatures while you're playing.  It's easy to run a lightweight monitoring app in the background and take an occasional look.  I like hwinfo (free download here), which lists pretty much every sensor it can find, but you can ignore most of them most of the time.  Just look at CPU temperatures near the top and GPU temperatures near the bottom of the list.  You can also look over the info when you're done: hwinfo shows the maximum value for each sensor during that session, so you'd know if there was a temporary spike that you didn't catch in real time.

I use the "sensors only" setting because it's a lot less to handle.  I also used the full installer, but you can use the portable version if you prefer.

For the processor, temperatures are only a problem above around 95º C, where a sudden spike can push the temp close to 100.  The GPU will throttle itself a bit when it gets over 70º, but it's not a significant issue until 80º.  If you want, you can send me a log of a play session: click the button with a sheet of paper with a + icon to start logging, and even if your computer shuts down, the log should be intact up until that point.  You'd need to upload the log to a third-party site and link it here; in that case, please leave the file in .csv format.  Or you can just see how the temperatures change as you play and let me know if there's a problem.

You don't need to clear more space on your SSD.  32 GB free is more than enough to eliminate that as a source of the crashing, at least as far as Sims 4 goes.

  • Chichi3chi's avatar
    Chichi3chi
    3 years ago

    Thank you very much for your suggestions and clear explanation! I played for a short time yesterday and my laptop shut down. So it seems that the problem persists... I will download that app and monitor the heat when I have some time to do it and to play which isn´t the case right now. It is great to know, though, that I don´t need to clear more space.

    Thank you again and have a beautiful day!

  • Chichi3chi's avatar
    Chichi3chi
    3 years ago

    Thank you very much! I downloaded the software you suggested and by using your tips on what temperatures would be a problem and watching when my laptop shut down I came to the decision to have my laptop cleaned which solved my problem. I have been able to play for several hours and everything is fine.  🙂 Thank you very much for your help!

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