Forum Discussion
puzzlezaddict
6 hours agoHero+
ElefantGirl13 Did you change the two settings listed in this post from bibliomak?
Sims 4 Crashing/Freezing/Lag, Surface Pro 3/7 | EA Forums - 11836525
The issues caused by these settings are typically different from what you're seeing, but since you are on one of the affected models, it's worth trying.
If that doesn't help, please remove or rename the Sims 4 folder in Documents > Electronic Arts so the game is forced to generate a new one, and see whether that helps.