Forum Discussion

SandStorm129's avatar
2 years ago
Solved

Limited Edition + Update Complete Bug? - Sims 4

The recent update for the Limited Edition of Sims 4 really glitched out the app. For me, the app kept saying, "Update Required" and I press the update button. However, every time it finished updating, it kept asking me to update. I checked on other websites about this problem, and many of the solutions were checking the mod folder, repairing the Sims 4, and uninstalling and reinstalling. I did all 3, but now it says that I own the Standard Edition of Sims 4 and not the Limited Edition. Is it just a bug since I am still downloading it or is there any way to get the Limited Edition of Sims 4 back? I don't have a physical copy of the Sims 4 Limited Edition anymore, so I wasn't sure if it was possible to get it back without it. 

  • Hi @SandStorm129,

    The EA app now shows The Sims 4 game tile as Standard Version, but if you previously owned the Limited Edition or Deluxe Version, you'll still have access to all the extra content on your account. 

    In the EA app, please open your game library and click The Sims 4 game tile and go to Manage Game-> Manage Add-ons. Your extra limited/deluxe edition content should be listed here, you'll want to check for Life of the Party and Up All Night. If you're not seeing the extra content listed there in the app, be sure to let me know! 

45 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Heya @DUB5TY 

    I've merged your post into the current main thread on this- please take a look at the accepted solution on page 1 here, if you're not seeing that extra content on your account let me know! 

  • juncar's avatar
    juncar
    Rising Novice
    3 months ago

    Well I have The Sims 4 Collector Edition and it is shown as Standard Edition. It is really disturbing because the EA App is giving to me the chance to buy the Digital Deluxe Edition and it is an error because the Digital Deluxe Edition contains the same things that the Collector Edition.

    When I click in my game to see the code of the game, and I try to redeem the code, it is shown that the code is the collector edition (of course, I can not to redeem again because it was redeemed time ago)

     

    Could this be fixed to avoid that the user who has the digital or collector edition buy again the digital edition, please?

     

    Thank you

     

    PD: This is the same bug was described here:

    The Sims 4 Collectors Edition does not appear in the EA APP. | EA Forums - 7522845

    or here:

    The Sims 4 Standard Edition instead of Digital Deluxe Edition on EA App. | EA Forums - 7615017

  • HoneyxVivi's avatar
    HoneyxVivi
    Rising Newcomer
    1 day ago

    Hi, EA chat support said that i should make a post here about this so I'm doing that.

    A week ago I wanted to download and play Sims 4, so I opened my EA app library and clicked on sims 4 but i noticed that now it is Standard Edition instead Collector's Edition which I bought and code redeemed in 2014. Same day I contacted EA support and they said that my code in their opinion has correct edition connected and that I should now contact seller. Site from which I bought game (Empik which is Polish store) sent me answer to my email where I explained my situation that too much time has passed since my order and now they can't do anything and now I should contact EA again. Of course i did again but now support is saying that i have to make a post here and keep repeating that i have to contact a seller and i keep repeating that Empik said that they can't do anything. What i should do now? 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 day ago

    HoneyxVivi​ Your post has been merged into the current main thread on this- please read over the accepted solution in this thread for more information.