maria_connor To be clear, the game ran fine once offline, but the next time you tried to play offline, it lagged again? Did you restart your computer between tests? If not, please do so now. And let me know whether your computer was offline, or only Steam and the EA App.
Please also make sure the game is using the Nvidia graphics card, which you can confirm by opening Config.log and viewing the GPU under Graphics device info.
If that's not the issue, and playing with your computer offline immediately after a restart doesn't help, please try playing in a clean boot. Online is fine first, but try offline if it doesn't help.
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.
Hi!
To answer your first question, yes I have restarted the computer a number of times and launched the game offline as well as online and there is no difference.
I followed all of your advice above and again nothing has changed, game takes a very long time to load no matter what.
If there is anything else I can try let me know and thank you for your suggestions so far!
Community Manager
