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puzzlezaddict
5 years agoHero+
@ItsSarahxo Try playing in a clean user data folder. Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can start a new save and play for a bit. Let me know either way.
If you can't load a new save in the clean folder, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
About The Sims 4 Technical Issues - PC
PC players get help with their technical issues in The Sims 4 here.52,478 PostsLatest Activity: 2 days ago
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