Forum Discussion

ARAMSEY07's avatar
ARAMSEY07
Seasoned Newcomer
5 months ago
Solved

Lost my old account, is there a way to get DLC back?

The email tied to my original account no longer exists causing me to not be able to re-login after an update. I still have all of my old game files and they are now connected to this account. The only thing I’m missing is my DLC. Is there any way to recover my DLC without having to repay for it? I had my old account for 7 years and have spent several hundreds of dollars on DLC so I’d really like to have this problem solved. 

  • ARAMSEY07​  The only way to recover your old DLC is to recover your old account.  EA customer support has a procedure for this:  You'd need to answer some questions about the old account's details.  It would help a lot to have purchase-related information on hand.

    https://help.ea.com/en/customer-care/

    You'll need to use live chat for this.  If you don't see the option, try proceeding without signing into the site (you can use a private browsing window) and say you can't login to your account.

3 Replies

  • hello, how were you able to fix this? i still have the same issue but when i go into live chat it says its not fixable by advosirs and does not help me even when i have proof of purchase , an invoice and the files still saved on the same computer i played on :( i feel like the customer support is so difficult for this game 

  • ARAMSEY07's avatar
    ARAMSEY07
    Seasoned Newcomer
    5 months ago

    I got my account back. Thank you so much!

  • ARAMSEY07​  The only way to recover your old DLC is to recover your old account.  EA customer support has a procedure for this:  You'd need to answer some questions about the old account's details.  It would help a lot to have purchase-related information on hand.

    https://help.ea.com/en/customer-care/

    You'll need to use live chat for this.  If you don't see the option, try proceeding without signing into the site (you can use a private browsing window) and say you can't login to your account.