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ARAMSEY07's avatar
ARAMSEY07
Newcomer
14 hours ago

Lost my old account, is there a way to get DLC back?

The email tied to my original account no longer exists causing me to not be able to re-login after an update. I still have all of my old game files and they are now connected to this account. The only thing I’m missing is my DLC. Is there any way to recover my DLC without having to repay for it? I had my old account for 7 years and have spent several hundreds of dollars on DLC so I’d really like to have this problem solved. 

ea app

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 hours ago

    ARAMSEY07​  The only way to recover your old DLC is to recover your old account.  EA customer support has a procedure for this:  You'd need to answer some questions about the old account's details.  It would help a lot to have purchase-related information on hand.

    https://help.ea.com/en/customer-care/

    You'll need to use live chat for this.  If you don't see the option, try proceeding without signing into the site (you can use a private browsing window) and say you can't login to your account.

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