lost my sim families after moving from origin
After moving from origin to the new ea app I have lost every sim family I have ever made and was wondering why this happened.
Forum Discussion
this happened to me as well, no way to get them back unfortunately. It's a big pain and now most of my packs won't install or download, they've said installing for about 10 days
@SmileyGirl1221 Try restarting your computer and clearing the cache for Origin or the EA App, whichever you're using.
https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
If that doesn't help, and you're using the EA App, reinstall Origin and use it to download the game instead. You can download Origin from here:
If that doesn't help either, clear Origin's cache (again) and try to download to a different location on your computer. You can pick just about anywhere that isn't Documents or Downloads, but be sure to create a new folder where the game will be installed. Within Origin, you can choose a new default install location under Application Settings > Installs & Saves.
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