Forum Discussion

Mel_Stew's avatar
Mel_Stew
10 years ago
Solved

[MAC] Audio but no picture

Im running sims 4 on a mini mac and when i start up the audio is perfect but there is just a black screen!
pc
  • Bluebellflora's avatar
    Bluebellflora
    10 years ago

    @Mel_Stew

    Ok. TS4 does work better on Yosemite. Does your Mac meet the minimum requirements for the game?

    • Minimum OS – Mac OS X Lion (10.7.5)
    • CPU – Intel Core 2 Duo 2.4Ghz or better
    • RAM – At least 4Gb RAM
    • Hard Drive – At least 10Gb of free space with at least 1Gb additional space for custom content
    • Video – NVIDIA GeForce 9600M GT, ATI Radeon HD 2600 Pro or better. Video RAM (VRAM) of 256 MB or better
    • Input – Keyboard and Mouse
    • Online Requirements: Internet Connection required for product activation
Bluebellflora's avatar
Bluebellflora
Hero+
10 years ago

@Mel_Stew

Please can you provide more info about your Mac mini and game?

Click on the Apple icon in the top left corner of your desktop and select About This Mac. Please provide the following information (you may need to click on More Info depending on what operating system you're running:

- Operating System (Version)
- Mac model
- Processor
- Memory (RAM)
- Graphics

- Are you running any antivirus?
- Do you have Time Machine/Spotify/Dropbox or similar running?

- Have you tried to repair the game in Origin? Right click on the game in My Games and select Repair Game.
- Do you use CC/Mods? If so, have you tried removing them and seeing if that fixes your problem?
- What Expansion, Stuff and Game Packs do you have installed?

  • Mel_Stew's avatar
    Mel_Stew
    10 years ago
    Thank u so much for trying to help me but I finally got in touch with EA and they said I have to update to yosemite. (10.10)I'm doing it now and hope it works! I'm a stay at home mom now but since I was a small kid I've needed the sims in my life lol
    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      10 years ago

      @Mel_Stew

      Ok. TS4 does work better on Yosemite. Does your Mac meet the minimum requirements for the game?

      • Minimum OS – Mac OS X Lion (10.7.5)
      • CPU – Intel Core 2 Duo 2.4Ghz or better
      • RAM – At least 4Gb RAM
      • Hard Drive – At least 10Gb of free space with at least 1Gb additional space for custom content
      • Video – NVIDIA GeForce 9600M GT, ATI Radeon HD 2600 Pro or better. Video RAM (VRAM) of 256 MB or better
      • Input – Keyboard and Mouse
      • Online Requirements: Internet Connection required for product activation
      • Mel_Stew's avatar
        Mel_Stew
        10 years ago
        Yes, it works great now! For anyone with my same problem it has to be rubning on 10.10 (yosemite) 🙂 thanks for your help blue 🙂

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,523 PostsLatest Activity: 35 minutes ago