Forum Discussion

5ctdk3cagz7m's avatar
5ctdk3cagz7m
Seasoned Rookie
2 years ago

Managed to fix my problem where it crashes during launch after update

So I tried everything possible and that was recommended to do. But what worked for me, is to go to settings on your pc and then to display-graphic. From there you should scroll down till you see The Sims 4. Ones you see it, click on it and a button for ''alternative'' should appear. Click on it, and you will see what graphic perfromance the game is running on, whether it is Nividia or Intel for instance. For me it said that my game was running on Nividia, so I thought to myself maybe this graphic setting is causing it to crash. I then changed and set it to run on my Intel UHD Graphic. From then, I went on to launch the game to see if it made a difference, and it definitely did. My game is finally booting again and working as normal. I went back to settings to change to my dedicated graphic card (Nividia) to try and to see if the problem is still there. I tried launching the game with this setting, and it worked again. 

Try this method and see if it works for you too. If you have any questions, do ask.

41 Replies

  • KMY23​  Please describe your current issue, and please also provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    It's very possible that you have a similar issue to the one covered here but not the same underlying cause.