May 4 Update Failure
Today Origin automatically tried to update Sims 4 with the May 4th patch. The update got all the way to 300% (first sign something wasn't right), and after trying to finalise the update I got a mes...
Forum Discussion
The whole game is grayed out, including the play button.
When I right click I have a few options including check for update (which does nothing) and game properties, but there is no repair option.
Then I'm afraid I probably can't help you further.
Contact a game advisor so they can check if your entitlements are in order
Game advisors can be found through live chat or call-back
- https://help.ea.com/en/contact-us/
- Click on the orange NEXT button
- Select a platform
- Click on the orange NEXT button
- Select a topic and describe your problem in a few words
- Click on the orange NEXT button
- Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
In Details here: How to contact a Game Advisor using the new EA Help page
Community Highlights
- EA_Cade11 months ago
Community Manager
