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Kizuula's avatar
Kizuula
2 years ago
Solved

Missing exclusive content

Hello, I'm missing all of the exclusive contrent. I have every pack that came out and I bought them as preorder but I did not get the content I was promised. I'm talking about:
- The Sims 4 Cottage Living bought in July 2021:
- Rideable Scenic Commuting Bicycle
- "Onward" The Adventurous Gnome Statue
- Bramblewood's DeLIGHTful Tree

- The Sims 4 High School Years bought in July 2022:
- Groove Tube Wireless Speaker
- Spine Reticulator Gaming Chair
- Tri Hard LED Panels

- The Sims 4 Growing Together bought in March 2023:
- Prime of Childhood Swing Set
- Lil' Whalebert Toddler Slide
- PowerWalk Companion


Support is not helping me at all. What am I supposted to do? I contacted them many times and still nothing. 

pc
  • EA_Cade's avatar
    EA_Cade
    2 years ago

    Hi @Kizuula,

    Thanks for that, please see my post here for more information on which retailers you can purchase from to ensure you get any bonus items being offered.

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  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @Kizuula,

    Sorry to hear this. Did you purchase these packs from us directly via the EA app or Origin or were they from a third party?
  • Kizuula's avatar
    Kizuula
    2 years ago

    I used code in EA app/Origins. I'm collecting game boxes

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @Kizuula,

    Thanks for that info, where did you purchase those codes/boxes?
  • Kizuula's avatar
    Kizuula
    2 years ago

    In stores called "Empik" in Poland I have every receipt

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @Kizuula,

    Thanks for that, please see my post here for more information on which retailers you can purchase from to ensure you get any bonus items being offered.

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