Solved
Missing family portrait after July 16th Patch
After I updated my game to the July 16th Path the new main new is missing the icon for the Family Portrait under Free Stuff. I still have the icons for the Holiday Celebration Pack and Grim's Ghastl...
@JaseSims Do you own the portrait and is it still in the game ?
For me, I don't have the icon either anymore but it's still in the game.
It wrongly showed up for those that don't have it giving them hope so maybe they now just removed it for everyone: https://answers.ea.com/t5/Technical-Issues-PC/Sims-Mobile-Family-Frame-Promotion-gives-Error-8-when-submitting/m-p/8025079
