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aajc94's avatar
aajc94
4 years ago
Solved

Missing Game Packs after Reinstall

Product: The Sims 4


Platform: PC


What language are you playing the game in? English (US)


How often does the bug occur? Every time (100%)


What is your current game version number? 1.82.99.1030

What expansions, game packs, and stuff packs do you have installed? All of them.

Steps: How can we find the bug ourselves? I initially tried to follow Method Two of this solution (the neighborhood stories update was giving me blank text bubbles/options), but I uninstalled in EA instead of via Origin, so when I reinstalled via EA it only installed some of my packs, not all of them. 

What happens when the bug occurs? When I launch the game and choose a save, it tells me that certain packs are required (that I already own, but that aren't downloaded). EA won't prompt me to re-download those packs. Going back to Origin to try to repair the game, Origin tells me that the folder does not exist and to choose another folder. Clicking that button takes me to the C://Program Files (x86)/Origin Games folder and the only option is the Sims 4 folder. 

What do you expect to see? I expect to see all of my game packs downloaded into my game. The game loads properly, but not all of my packs aren't loading and I'm not sure how to download them again in Origin since the file folder doesn't exist anymore. Not sure which files to create or where they should go so I can download the packs I'm missing from Origin. 

Have you installed any customization with the game, e.g. Custom Content or Mods? Yes

Did this issue appear after a specific patch or change you made to your system? Yes, it appeared after the Neighborhood Stories base game update.

pc
  • jpkarlsen's avatar
    jpkarlsen
    4 years ago

    @aajc94 

    Move your Mods folder to the Desktop and delete localthumbcache.package.

    Rightclick the game in Origin And select Repair. Wait until all packs are repaired not just the basegame..

5 Replies

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  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    4 years ago

    @aajc94 

    Move your Mods folder to the Desktop and delete localthumbcache.package.

    Rightclick the game in Origin And select Repair. Wait until all packs are repaired not just the basegame..

  • aajc94's avatar
    aajc94
    4 years ago

    @jpkarlsen Thanks a lot!

    I've moved my Mods folder to my desktop and deleted the localthumbcache.package file. Going back to Origin, when I click Repair, it prompts me to choose another folder. Which folder should I choose? It says my Sims 4 folder is read-only. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @aajc94  What antivirus do you use?  (Even if the suggestion below helps, I'd still like to know because someone else is reporting the same issue.)  It's possible your antivirus changed the permissions on the folder where you've installed Sims 4.

    If you want a shortcut to troubleshooting, you can move the game elsewhere.  First, set exceptions for Origin.exe and TS4_x64.exe within your antivirus, then create a folder elsewhere on your computer where you want the game to go.  It can be almost wherever you want, but not within Documents or Program Files.  Open your Origin game library, right-click on the Sims 4 icon, and select Move Game, then select the folder you've created.  When Origin is done moving the game, repair it again.

  • aajc94's avatar
    aajc94
    4 years ago

    @puzzlezaddict Thank you for your response. I had a similar idea before I saw your reply. 

    I ended up letting Origin download the packs into the EA folder (not the Origin) folder and that seemed to work! (For anyone else having a similar issue) The Origin folder became read-only after the migration from Origin to EA, so all new game files should be added to the EA file (I think). 

  • jojonyon's avatar
    jojonyon
    3 years ago
    @aajc94 I've also found that the "Reair Game" and "App Recovery" which is under "help" on the three-line dropdown menu of the EA App help fix this, if temporarily. I generally have to do it every time there's an update or I get more paid content. Annoying but manageable.

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