Forum Discussion

sannajopink's avatar
sannajopink
Seasoned Novice
3 years ago
Solved

Missing Games after Account Merge

I have spent an extraordinary amount of time with EA support in the last two days. I wanted to merge my two accounts, which seemed to not have any problems with the merge, however, afterward none of ...
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey there @sannajopink,

    Sorry to hear you're having issues getting your accounts merged together! If all your kits and packs haven't been moved over to the other account, that's definitely something we'll need the live support to look into again with you- it's not something we can sort on the forums with you as we don't have access to your specific account details. 

    Let's get you with live support from the site here so they can take a look and get the rest of your content moved over for you- I'd also recommend you attach this conversation when you reach out to the team there so they do have something to reference. If you run into any issues contacting the team there, please be sure to let me know! 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hey there @sannajopink,

Sorry to hear you're having issues getting your accounts merged together! If all your kits and packs haven't been moved over to the other account, that's definitely something we'll need the live support to look into again with you- it's not something we can sort on the forums with you as we don't have access to your specific account details. 

Let's get you with live support from the site here so they can take a look and get the rest of your content moved over for you- I'd also recommend you attach this conversation when you reach out to the team there so they do have something to reference. If you run into any issues contacting the team there, please be sure to let me know! 

  • sannajopink's avatar
    sannajopink
    Seasoned Novice
    3 years ago

    Thank you Solaire, I suspected this was the case haha I thought it was quite strange to be told to come to a forum from ea.help lol Thank you for pointing me to Twitter/Facebook. I will be honest, and say I am confused having to work outside of your official support on ea.com to try to get this situation resolved. That really doesn't make sense to me, but I am desperately needing my games back and I'll do pretty much anything to see this situation resolved. I've contacted your team on Twitter now.

    • Tsireya20's avatar
      Tsireya20
      2 years ago

      Were they able to help you regain your packs? I’ve merged my two accounts and at first all of my packs came through and downloaded fine but now it’s saying for a few of my packs that I don’t own them and I don’t know what to do.

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi @Tsireya20 

        Which packs specifically are you missing? Have you reached back out to live support so they can review the details of your merge and make sure everything was successfully transferred over to your new account? 

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