Money pop-up freezes game
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 11052971030 What exp...
Forum Discussion
Try the following
- Close the game
- Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
- Repair the game
- Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry
- Start a new save game
- Check if you still have the error
- Report back with your results for further steps on how to get your stuff back.
I repaired it and started a new one, and the error is still happening :disappointed: I don't know what else to do. Is there a way to uninstall everything and begin again? I'm not sure if it will help.
- @lilicaree did you follow the instructions above ?
- @crinrict Yes, I did:
Close the game
Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
Repair the game
Start the game
Start a new save game
And the error is still happening@lilicaree Please run Sims 4 in windowed mode; you can switch at the Main Menu. Trigger the error, then see whether you can still use the computer. For example, can you right-click the Task Bar and open the Task Manager? It's important to know whether the game alone is freezing or it's taking out your whole computer.
While testing, please start Sims 4 without opening any other programs, aside from the EA App of course. If some apps are set to start with Windows, for example Discord, shut them down before launching the game. You'll be able to see what's running in the Task Manager, among other places. When the game freezes, you can try the opening Task Manager and a browser and whatever else is convenient.
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