Forum Discussion

Seasoned Ace

6 years ago

Solved

Mouse disabling and screen darkens

My computer specs RAM: 16GB Processor: Intel Core i7-6820HK 2.71GHz Graphics Card: Nvidia Geforce GTX 980M (8GB) OS: Windows 10 Pro My problem My computer mouse keeps disabling itself and my B...

kreatora
6 years ago
@FairyHappy22

To eliminate the possibility that there is some error in the game folder that causes this, rename The Sims4 folder in Documents to The Sims4 old.
Turn on the game and the new, virgin game folder will be created. Then check if you still have this error.
If this error does not disappear after that could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the text file to your post directly in option "Reply" - not Quick Reply

I don't work for EA

FairyHappy22

Seasoned Ace

6 years ago

Okay, I did what you instructed and still no screen darkening or mouse disabling. I'll continue to test it and let you know if the problem does come back.

I probably should have mentioned this in my OP but 9 times out of 10, when this happens, my computer's battery is close to 30% or so so I don't know if that plays a factor as well.

kreatora

Hero (Retired)

6 years ago

@FairyHappy22

To check it, just connect your computer to a permanent power source when it happens next time. But since resetting the game folder helped, the error was rather caused by some corrupted file in the game folder after an update.