@puzzlezaddict I found a fix!
i reset my entire laptop, lol.
No idea why whatever was causing the issue refused to make itself known, but my game works.
I’ll take it 🤷♀️
@cxraleigh If you have a laptop, try using the trackpad instead, just as a test. I'm curious whether it makes a difference.
Either way, please also run a dxdiag and attach it to your reply.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
I tried, that didn't work either. Hope I did the DxDiag thing right. @puzzlezaddict
@cxraleigh You did the dxdiag correctly, although it's missing some information at the end that might be relevant. That's because the dxdiag crashed while running, which could be a random glitch or could be a sign of a system issue. So please start with a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Try again to play, in both fullscreen and windowed modes and with all overlays disabled, in case that's part but not all of the issue. If that doesn't help, try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If that doesn't help either, please post a new dxdiag.
This is what popped up
Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\Users\coral>
Tried sims again, with the windowed full screen and fullscreen. Did not work.
Did the reboot, followed the steps and launched sims. It would not launch. Rebooted again, it launched, but still have the mouse issue.
I attached another DxDiag I just did.
@cxraleigh Do you have any other peripherals connected, and if so, does it help to disconnect them? Even if you don't think the accessory should have any effect on Sims 4, or mouse movement, please test anyway.
I've also asked someone else to take a look at this thread for a second opinion. They or I will get back to you about that sometime soon.
@puzzlezaddict I just started a case with EA, because I'm so lost at this point.
