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That didn't work either. Are there any other options?
Did you also repair the game ?
- 7 years ago
It's just the computer, yes, I did repair the game.
- crinrict7 years agoHero+And I assume it doesn't matter which computer you use ?
Could you try a new windows user ? Just create a new user then start the game form there. You will not see any of your files cause you're on a different user. Start a new save yet again and check if that helps. - 7 years ago
I use the most expensive desk, chair, and computer all at once when testing. Doesn't work. Also, I made a new windows user... I made a new save, but for some reason it only gives me the unclickable use option in the rain. I put it inside or outside when there's no rain and there's no options at all. I didn't get to see it in the rain in any previous saves, so it's probably the case there, too. Any ideas based off of that?
- crinrict7 years agoHero+
There's currently a known issue with the Front Desk from the GTW pack that causes all options to disappear (but it still has the Order Option as far as I remember) so yours still sounds different.
Could you add some pics to illustrate ?
You can use the weather machine to change the weather to see if anything changes.
- 7 years ago
Here are the three PNGs. During the rain, I get the transparent use button that you see in the PNG. Outside of rain, as you can barely see, there's a white outline. If the mouse was visible, you'd see it had the cursor with the two gears, indicating it's usable. I click it in that state, and nothing appears. The third PNG is the sim autonomously using the computer. I have no control over it.
- crinrict7 years agoHero+Since you're outside, the first one seems as expected (as the message says).
As for no rain, looks like something is blocking the menu but totally unclear what as you have done all the troubleshooting to make sure there's no left-over mods stuff.
I do assume you also used different Sims and houses in your tests (just making sure we're covering all the angles) - 7 years ago
Yes, I have tried using other sims and vacant houses. The only thing I haven't done is use another sim family computer, (aka travel to the Landgraabs, the Goths, etc. and using their computer) but I doubt that would help anything.
- crinrict7 years agoHero+Wouldn't hurt to try at this point though. It's the same computer I tried for testing and the menu pops up for testing but to cover everything, do try a different computer.
- 7 years ago
Funny you should say that, I just tried, same thing.
- 7 years ago
I just thought of something. Are there any possible mods that could fix UI, or force possible actions by teleporting them to where to go and making them do it in some way?
- crinrict7 years agoHero+I don't really understand what your saying, tbh and I'm not really aware of what kinds of mods are out there.
Another thing: Do you have any lastexceptions or lastUIexception files being generated ? - 7 years ago
Oh, for some reason I appear to have two, even though the mods should be gone. How do I post the contents? Should I just reply with what's in them? I can't put them up as a link or anything, so.
- crinrict7 years agoHero+
You can't attach them through select file ? What kind of error are you getting when you do ?
Maybe zip them and upload the zip file ?
EDIT: Just tested and yeah, uploading as txt doesn't seem to work for some odd reason. Zipping worked for me.
- 7 years ago
Strange, for some reason I can't submit the .rar, and when I change it to a .zip it says that's unsupported. Maybe I should just put it into a drive link?
- crinrict7 years agoHero+Sure, whatever works.
- 7 years ago
Alright, here's your link. https://drive.google.com/file/d/1f4hcv3pZxCrfm0sWgAJdxzbbTw1oNNr2/view?usp=sharing
- crinrict7 years agoHero+Guess that's what's happening. The game fails to generate the menu properly. Not sure what's causing this though.
Let me get back to you. Maybe meanwhile someone else has another idea. - crinrict7 years agoHero+
One more idea: Have you completely re-installed the game yet ? It's like the only option I see.
Do a manual clean uninstall: https://answers.ea.com/t5/Technical-Issues-PC/FAQ-Manually-uninstalling-The-Sims-4/td-p/3447927 .. also move your user files to somewhere else as backup again, then reinstall and start completely fresh.
- SimGuruIcarus7 years ago
EA Staff
Hi @HH546
Thank you very much for all the investigation @crinrict :D
Apart from Crin suggestions, could you send us your save files so we can give them a look? You can find instructions here.
Thank you for your report! 🙂
- 7 years ago
Alright, I'll try it. Let you know if it works.
- 7 years ago
@SimGuruIcarus Doesn't matter if a clean uninstall didn't even fix the problem with brand new files and a brand new save.
@crinrict Yeah, it didn't work. I'm starting to think my Sims 4 game is completely broken with computers.
EDIT: Actually, hold on, the lastexception texts I got look different from before.
- 7 years ago
https://drive.google.com/file/d/1_q3D4GERmWR577k3e8F71WpyONttdyzJ/view?usp=sharing Here's the new lastexception text files.
- crinrict7 years agoHero+
Would be interesting to have one of your saves nonetheless. Maybe it's something in the way you set up stuff.
Really don't know what else to suggest.
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