Forum Discussion

coconut_water46's avatar
coconut_water46
Seasoned Newcomer
3 days ago

My Cats and Dogs add-on doesnt work

So I recently got a new pc and had some issues with transfering the account that I somehow managed to fix, but now a new problem appeared. The cats and dogs add-on I bought doesnt show up in game. When i first launched the game it made download it and it showed the classic "you got the add-on" message, but when I go and actually play the game theres nothing. No crete a pet in the CAS and no pet stuff in build mode. Im frustrated because it works perfectly fine on the old pc, but for some reason it just wont shop up on here. On steam its saying I dont even own it, but when i go to EA it says I have it so honestly I have no idea whats going on and its making me crash out.. 

EA:

 Steam:

 

2 Replies

  • Myrrhawa's avatar
    Myrrhawa
    New Adventurer
    2 days ago

    Go in game ,Market place, My collection, Pack selection, pick the pack that is deactivated and click activate , then confirm.

  • coconut_water46's avatar
    coconut_water46
    Seasoned Newcomer
    3 days ago

    Just checked the game and its telling me its deactivated?.. How do I fix this