I've tried everything, cleaning the cache, redownloading the EA app, updating it, repairing it, freeing up memory.
Anything I could think of (and what I was able to find on the internet). Nothing worked, I'm stuck, I recently wanted to get into the game again and now I'm not able to
I have the same problem. I also tried everything and nothing worked.
Community ManagerHey there, have you tried reinstalling the game by any chance to see if that helps?
That's the thing, I can't even install the game, it's just stuck on "preparing download" all the time. Also, when I cancel the download, it gets stuck on cancelling instead, and then I have to re-open the EA app so it will go back to normal
Do ya'll even read the posts?
Community ManagerThanks for the info! Are you trying to install add-ons or just the base game? Some players reported that they managed to cancel the download by clearing the cache, and by re-downloading the game without the add-ons. Once the base game was installed, they downloaded their packs separately.
Tried with and without the add-ons. Nothing changed. As I said, I cleared the cache, I still couldn't download the game.
mine is doing the same thing! I can't play at all....stuck on Preparing Game
Community ManagerAlright, here's another workaround that has fixed the issue for other players: Open EA app (not through the game - just the app), log out, then manually log back in and uncheck the "Keep me signed in" box, then try again to download the game. Fingers crossed this one does the trick for you.
