Forum Discussion

hawtsausskibibi's avatar
hawtsausskibibi
10 months ago

My download is endlessly stuck on "preparing".

I've tried everything, cleaning the cache, redownloading the EA app, updating it, repairing it, freeing up memory. Anything I could think of (and what I was able to find on the internet). Nothing ...
installation
mac
pc
EA_Cath's avatar
EA_Cath
Icon for Community Manager rankCommunity Manager
10 months ago

Alright, here's another workaround that has fixed the issue for other players: Open EA app (not through the game - just the app), log out, then manually log back in and uncheck the "Keep me signed in" box, then try again to download the game. Fingers crossed this one does the trick for you.

avyn_ammi's avatar
avyn_ammi
Seasoned Newcomer
6 months ago

I’ve tried that and it didn’t work at all, clearing my cache didn’t work, deleting the app and logging back in didn’t work either

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,898 PostsLatest Activity: 5 days ago