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Anonymous's avatar
Anonymous
11 years ago

My Fix For: "The Sims 4 Has Stopped Working"

For anyone currently suffering from the issue of "The Sims 4 Has Stopped Working" upon trying to load up the game, I decided I would let everyone know how I finally managed to resolve the issue for m...
pc
fsjjp's avatar
fsjjp
11 years ago

atill not woking and waiting for solution

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    11 years ago

    @fsjjp Do you get a crash report in the reliability monitor? Can you play for a bit or does it crash on startup? Is the error message exactly as per the thread title?

    Thanks.

    • fsjjp's avatar
      fsjjp
      11 years ago

      hi david

      thank you for reply

      it crash in the "the  sims logo" loding screen every time i start the game.

      and there's no solution found from the  reliability monitor

    • KostasFreejet's avatar
      KostasFreejet
      11 years ago

      the strange thing is that every time i start sims4 i get a new entry in reability history that sims 4 has stopped working, but my game is running fine and origin too, whats the message about!?

      Source
      The Sims™ 4

      Summary
      Stopped working

      Date
      ‎05-‎Sep-‎14 3:32 AM

      Status
      Not reported

      Description
      Faulting Application Path: E:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe

      Problem signature
      Problem Event Name: APPCRASH
      Application Name: TS4.exe
      Application Version: 1.0.625.10
      Application Timestamp: 53ed5fc4
      Fault Module Name: TS4.exe
      Fault Module Version: 1.0.625.10
      Fault Module Timestamp: 53ed5fc4
      Exception Code: c000001d
      Exception Offset: 01a52a57
      OS Version: 6.3.9600.2.0.0.256.48
      Locale ID: 1033
      Additional Information 1: 0a03
      Additional Information 2: 0a03dfe9634e082e86857375cb4c43c3
      Additional Information 3: 05fe
      Additional Information 4: 05fe203e0d76590a5b3d61dd89b1fa41

      Files that help describe the problem
      AppCompat.txt
      WERInternalMetadata.xml
      memory.hdmp
      triagedump.dmp

      • lauriej0823's avatar
        lauriej0823
        Rising Scout
        11 years ago

        i have same as person above everytime i load game it hangs when i get to main screen on bottom it says i am offline.  (origin is set to onine as well as game)  top says not responding and mouse is blue swirl.  then i go to next screen i am able to play game without further messages but if i close and restart same message in both event viewer and reliabilty report.  i purchased game with disks.  i did do a repair game.  i do not use any mods.  and it does not matter if i am offline in origin or online same message appears at this time

        Faulting application name: TS4.exe, version: 1.0.625.10, time stamp: 0x53ed5fc4

        Faulting module name: TS4.exe, version: 1.0.625.10, time stamp: 0x53ed5fc4

        Exception code: 0xc000001d

        Fault offset: 0x01a52a57

        Faulting process id: 0x141c

        Faulting application start time: 0x01cfc938df420cd3

        Faulting application path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe

        Faulting module path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe

        Report Id: 2287dca8-352c-11e4-bed9-902b34ebc739

        Faulting package full name:

        Faulting package-relative application ID:

        i also get this message  in event viewer. 

        Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program The Sims™ 4 because of this error.

        Program: The Sims™ 4

        File:

        The error value is listed in the Additional Data section.

        User Action

        1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.

        2. If the file still cannot be accessed and

        - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.

        - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.

        3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.

        4. If the problem persists, restore the file from a backup copy.

        5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

        Additional Data

        Error value: 00000000

        Disk type: 0

        http://i31.photobucket.com/albums/c369/ljersey/sims4.jpg

    • AshleySinclair1's avatar
      AshleySinclair1
      11 years ago

       I play for a bit and then it crashes. I got it yesterday on disk and it downloaded just fine, I have been trying to play all morning but it keeps crashing. It says 'The Sims 4 has stopped working' and the problem was APPCRASH. There was multiple crash reports in the Reliability Monitor and I tried repairing the game but it still crashed. I haven't seen anyone else on here with these problems, please help!

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