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InfiniteVerve's avatar
InfiniteVerve
Seasoned Ace
7 years ago
Solved

My forums.thesims.com not closing

I contacted the EA help (through email, live chat, AND phone) and asked for myforums.thesims.com account to be closed. I did this at the beginning of September, and have the conversation (phone) recorded from when the EA advisor called me. He said they would close the forum account and this has not been done. It certainly does not take over a month to do so. Closing a forum account takes minutes.

I would like an actual EA guru to contact me- not the sourced out 'advisors' (who also told me they can't do anything- except take the call, chat, or email- and then "forward my concern").

pc
  • EA_Lanna's avatar
    EA_Lanna
    7 years ago

    Hi @InfiniteVerve,

    We are not able to help with account deletion requests or perform account deletions on our forums. It sounds like you are in touch with the right team though - EA Help. 

    I'm not sure what the delay might be with your account deletion request. The best thing to do would be to link in with the EA Help again and ask how it's progressing? From there, the Support team should have some insight into what might be causing the delay like a backlog of requests or something else. 

    - Lanna 

9 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 years ago

    @InfiniteVerve  Okay, then I'll ask around to see if there's a better answer.  It might take a day or two, but I or someone else will get back to you.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Hi @InfiniteVerve,

    We are not able to help with account deletion requests or perform account deletions on our forums. It sounds like you are in touch with the right team though - EA Help. 

    I'm not sure what the delay might be with your account deletion request. The best thing to do would be to link in with the EA Help again and ask how it's progressing? From there, the Support team should have some insight into what might be causing the delay like a backlog of requests or something else. 

    - Lanna 

  • InfiniteVerve's avatar
    InfiniteVerve
    Seasoned Ace
    7 years ago
    @EA_Lanna I have sent more requests already. At this point I am ready to go to the news team to investigate. I see there is already an issue with fake (tech) support.
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Ok @InfiniteVerve, the support team should respond to your case when you update it. If you've sent in more, keep an eye out for a reply email or a callback depending on which option you've chosen.

  • InfiniteVerve's avatar
    InfiniteVerve
    Seasoned Ace
    7 years ago
    @EA_Lanna that's the same reply I keep getting. I have seen two investigations (so far) that have been busting "tech support" call centers (scammers), and the RCMP are looking into them. I will be adding this as another. The operation is the same.
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Hi @InfiniteVerve,

    There isn't anything else I can advise or assist with apart from what I have shared with you above i.e. Account deletion requests can only be handled through the EA Help team, please reach out to them directly.

    I'll close this thread here as a result. Best of luck with your support case.


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