Forum Discussion

Seasoned Scout

2 months ago

Solved

My game is lagging, unplayable

I tested it without mods and cc, and it's still lagging. Anyone else having this problem. It started happening after the latest update. Thank you.

lag

puzzlezaddict
2 months ago
NeutrinaEditora This site's spam filter has been overly aggressive at times, so perhaps your posts were caught and only found later. Regardless, the dxdiag makes the issue clear: neither GPU is enabled, so your system is trying to render Sims 4 in software. The unbearable lag is a predictable result.

It looks like the GPUs are disabled in the Device Manager, so you should be able to reenable them there. Click Windows key-X, select the Device Manager, expand the Display adapters section, right-click the AMD entry, and select Enable. Do the same for the Nvidia entry (AMD first, then Nvidia). Restart afterwards and before trying to play.

If the game still runs poorly afterwards, please do a clean uninstall and reinstall of both graphics drivers, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Use the newest drivers Acer provides for your laptop:

https://www.acer.com/us-en/support/product-support/Nitro_AN17-41

You'll want the VGA Driver (UMA) dated 9/24 and the VGA Driver (RTX 4050) dated 3/7. The proper order of operations here is uninstall the Nvidia driver > uninstall the AMD driver > restart > reinstall the AMD driver > restart > reinstall the Nvidia driver > restart, all while offline.

puzzlezaddict

Hero+

2 months ago

NeutrinaEditora This site's spam filter has been overly aggressive at times, so perhaps your posts were caught and only found later. Regardless, the dxdiag makes the issue clear: neither GPU is enabled, so your system is trying to render Sims 4 in software. The unbearable lag is a predictable result.

It looks like the GPUs are disabled in the Device Manager, so you should be able to reenable them there. Click Windows key-X, select the Device Manager, expand the Display adapters section, right-click the AMD entry, and select Enable. Do the same for the Nvidia entry (AMD first, then Nvidia). Restart afterwards and before trying to play.

If the game still runs poorly afterwards, please do a clean uninstall and reinstall of both graphics drivers, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Use the newest drivers Acer provides for your laptop:

https://www.acer.com/us-en/support/product-support/Nitro_AN17-41

You'll want the VGA Driver (UMA) dated 9/24 and the VGA Driver (RTX 4050) dated 3/7. The proper order of operations here is uninstall the Nvidia driver > uninstall the AMD driver > restart > reinstall the AMD driver > restart > reinstall the Nvidia driver > restart, all while offline.