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y15efguyhsn8's avatar
y15efguyhsn8
2 days ago

my game isn't working... but is it really the game?

Hey! Every time I open sims, my mouse and screen freezes. I have this laptop for the purpose of sims 4 so it was definitely a bit upsetting. I've tried everything i can think of and even searching online doesn't help. I've deleted the EA app, repaired Sims over and over, deleted all my mods, made sure to end the task of sims in the sims folder, NOTHING is working at all. Could someone help me out? Also, it doesn't look like the screens freezing for other players that I've seen online with a tint or an icon popping up. Help!!!

By the way, I have touch screen, and I can click things with it, I just need to close and re-open the app to see what I clicked did. I had played the Sims for about 36 hours (on and off, not straight)  before I began having this problem.

ea app
launching
updates

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 hours ago

    y15efguyhsn8​ gracehaley98​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • gracehaley98's avatar
    gracehaley98
    Rising Novice
    13 hours ago

    I am having this exact issue, I had it happen maybe a year ago, and I navigated via tabbing in and out of the game to change it to Windowed Fullscreen mode, I have a touch screen also. That worked until the August update, where the issue is back, the tabbing doesn't really work this time, and neither does the windowed mode solution. I hope we can get a solution as I have also tried all the fixes you've mentioned above, no mods, cleared caches, repaired game etc. 😥

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