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PinkLeyyy's avatar
PinkLeyyy
Rising Newcomer
9 months ago

My game keeps crashing after Business and Hobbies install!

  Ever since March 6th, my game is unplayable. I get about 30 mins or less of game time before my game simply crashes. I have played with and without mods. Repaired the game. Done and clean install ...
crashing
ea app
expansion packs
puzzlezaddict's avatar
puzzlezaddict
Hero+
9 months ago

PinkLeyyy  Thanks for the dxdiag, which lists a number of crashes of a resource the .NET runtimes use.  While it's not clear from the dxdiag whether this is happening while you play Sims 4, the game does use .NET and other runtimes, so this could absolutely be the issue.  So please run a couple of basic checks of your Windows system files:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again
  • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
  • Post the message you receive here


Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

I also see one crash that looks like the typical issue with high-end Intel processors that the motherboard can overclock by default.  Your BIOS is already fully-updated, so the workaround here would be to disable CPU Turbo Boost in the BIOS Advanced settings.  But I'd address the other type of crash first.

If you still get crashes after doing both of the above, 

please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

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