My game keeps crashing without warning
Greetings all As the title says, my Sims 4 keeps crashing without warning. I have already cleaned the cache, uninstalled and installed the game (and did the same with Origin) repaired the game, remo...
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In the middle of doing what you told me, i hit a roadbump.
As i was trying to install both AMD and NVIDIA REV B of 15 November, both gave me the error posted here.
@americovj856 That's a bit odd. Although you're on build 1903 rather than 1909 (the build the drivers were made for), the two are qutie similar, and software for one almost always works for the other. But there may be something built into the HP software that blocks it anyway.
At any rate, try the drivers from September 12 (rev. A). They're not so old that they shouldn't work at all, although the ones from November would be better.
I guess an update is in order, and since it's been 3 days since the last one, i feel more confortable talking about it.
Ever since i unninstalled the drivers, the PC installed the original ones i had before i updated them, and since then, there's been 1 or 2 crashes after about maybe, 5/ 6 hours worth of gameplay on City Living, with mods galore thrown into it.
Probably the drivers weren't installed properly or something of the sort, which is weird since other games worked, but i guess Sims is more sensitive.
@americovj856 City Living has plenty of issues, so a crash after playing for a few hours is probably not such a bad outcome. Still, if you'd like to double-check that the crashes are innocuous, or troubleshoot further in general, please let me know.
Well... after some troubleshooting and countless uninstall/installing different drives, i don't know what else to do. Since it started crashing again, i decided to do the same thing, but this time i downloaded the drives you recomended the 2nd time. After a day or so, the game started crashing, again, without any explanation.
Forgot to add that this time, it's not on City Living this time, it's in Sulani... I guess EA doesn't want me to buy expansion packs
@americovj856 Please uninstall all the VC++ runtimes on your system. Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on each one, and Uninstall. Then restart your computer, and download and install the All in One Runtimes package from this page:
https://www.sereby.org/site/downloads/All%20in%20One%20Runtimes
(The download is free; you don't have to donate anything.) This is a guide, so you know what you're getting, but the download linked at the bottom won't work in Windows 10.
https://www.sereby.org/site/All%20in%20One%20Runtimes&lang=en
Restart again, and test the game. If it doesn't work, please try playing in a clean boot.
https://www.windowscentral.com/how-clean-boot-windows-10
In the clean boot, don't open anything aside from Origin and Sims 4, and disable your antivirus/firewall before you play. It's also a good idea to go through the Task Manager and shut down any apps that are still running, because a few of them are somehow not disabled in a clean boot.
If that doesn't help either, the next step would be hardware monitoring. Download hwinfo from here:
https://www.hwinfo.com/download/
You don't need to install anything if you don't want to; just choose the Portable version, unzip it, and launch it from Downloads or wherever you want. (If you would like to install, be sure to click the green button, not the orange one.) Restart your computer, and don't open any other apps. Launch hwinfo, choose "sensors only," and click the icon that's a sheet of paper with a + sign to start logging. Save the file to your desktop for easy access later.
Wait five minutes, then launch Sims 4 and play until it crashes. You can click the same button to end logging. Upload the log to a third-party free filehosting site and link it here. Please leave it in .csv format, or if you use OneDrive to share, please compress it in .zip format instead.
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