My game keeps freezing and crashing
I'm having issues with my game freezing and crashing. My mods are supposed to be up-to-date so I don't understand why this is happening. Here is a link to my most recent crash dump: https://drive.goo...
Forum Discussion
@puzzlezaddict I did get a popup in the game that said the Sims 4 has stopped working and to click to end. I did that, but it didn't completely crash like before. It was freezing up a lot too. I got the dxdiag anyway.
Dxdiag
@Sheda1987 Your C drive is almost completely out of space. I'm not surprised Sims 4 is giving you trouble; frankly, the more surprising detail is that you haven't run into any system issues yet.
Anyway, try to clear at least 20 GB if you can, for the overall health of your system. If that's not possible, 15 GB free should be enough to eliminate storage as the cause of any immediate issues. Then test again and let me know how the game runs, first in a new save with no mods and then in your main save. Otherwise, it's impossible to separate out game issues from other problems caused by the lack of free storage.
- @puzzlezaddict I forgot to add that I do have 25 GB in my C drive. It’s only full now because of me removing my mods. I deleted some mods last night and it worked fine for about 40 minutes before crashing again.
@Sheda1987 Removing your mods shouldn't affect your free space unless your mods were on D and you moved them to C. Otherwise, it sounds like you just copied the Mods folder. At any rate, it's fine to store the mods on D for the time being. Even if free storage wasn't originally an issue, it's going to be now and can therefore complicate troubleshooting.
Please also post the relevant details from the newest crash. You can upload a new crash dump if you want, or just look for the info in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of last night's crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a corresponding error, please say so, and also let me know whether the crash was Sims 4 only or your whole computer crashed too.
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