My game keeps freezing in cas

pepermintginger  Yes, that text file is what Crinrict was requesting.  Your dxdiag shows a few serious crashes of the graphics driver, or one of them.  So please do a clean uninstall and reinstall of both drivers, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Use the Intel and AMD video drivers Dell provides for your laptop:

https://www.dell.com/support/product-details/en-us/product/inspiron-17-5770-laptop/drivers

The proper order of operations here is uninstall the AMD driver > uninstall the Intel driver > restart > reinstall the Intel driver > restart > reinstall the AMD driver > restart, all while your computer is offline.  When you're done, go back online and test Sims 4.

If this doesn't help, please post a new dxdiag.