Forum Discussion

lilgreenfruit's avatar
3 years ago

My game stucks on download page

I cannot access the game, not even on my main menu page. It keeps stucking on the download page before you access to the menu. These are steps that I've done and It doesn't work

- Delete Caches e.g. localthumbcache

- Clear Cache in EA apps

- Remove ALL mods folder

- Remove my 'The Sims 4' folder and start a game like a new installer

I've done all process above and still cannot play the game. please help me.

6 Replies

  • @lilgreenfruit the EA guy told me that my computer op is too old, but I was playing just fine yesterday. The guy I talked to just left me hanging. If I figure it out I will let you know, please do the same for me
  • Snappinturtlefli's avatar
    Snappinturtlefli
    New Novice
    3 years ago

    I don't know but it's worth a try,

    Thank you for the suggestion, I'll let ya know how it goes.

  • Snappinturtlefli's avatar
    Snappinturtlefli
    New Novice
    3 years ago

    HEY GREAT NEWS!!!! Your suggestion to launch the game while offline worked! It started right up faster than usual. Thank you so much for your suggestion. I'm off to spread the news of your genius to the masses!! they must all know of your genius! Thank you again!!

  • Snappinturtlefli's avatar
    Snappinturtlefli
    New Novice
    3 years ago
    Snappinturtlefli
     

    HEY GREAT NEWS!!!! Your suggestion to launch the game while offline worked! It started right up faster than usual. Thank you so much for your suggestion. I'm off to spread the news of your genius to the masses!! they must all know of your genius! Thank you again!!

  • @lilgreenfruit hey puzzlezaddict came up with a fix. Try starting your game in offline mode, it worked for me. Started right up, Im sure it will work for you too. Let us know please.

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