Forum Discussion

haileyoneil27's avatar
6 years ago

My graphics will not load. Launch is a white screen with music

After the recent update, when launching my game it would blue-screen my computer. I cleared my cache, repaired the game, and eventually uninstalled TS4 and Origin completely - and deleted all data (hopefully I can recover my save in the cloud later). 

After all of those steps, I can now launch the game without crashing my laptop. However, the game opens in a window and is a completely white scree. The music plays and the cursor is actually the cartoony one used in-game. 

Not sure what to do now. Thank you in advance for any help.

3 Replies

  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago
    @haileyoneil27


    Step 1. Rename The Sims4 folder to "The Sims4 old"
    Step 2. Fix the game in Origin
    Origin/ My games library - right-click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.
    Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
    Step 4. Check if you still have this problem in the newly created game folder. Start a new game with random sims and play by 5 minutes.
    If the problem disappeared
    Step 5. Delete in the new game folder following folders:
    "saves" and Tray.
    Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
    Step. 7. Paste this folder in a newly created game folder.
    Step 8. Do the same with Tray folder and TrayDeleteItems file
    If you don't have mods and CC skip next step
    Step 9. Check if there are newly updated version mods you are using.
    Then copy and paste your mods and CC from the old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
    Step. 10. Launch the game and check if this problem also disappeared in this old save. However, it may happen that although the new saves will not have this error anymore, the old save will remain damaged.
    The last step - delete The Sims4 old folder.

    Your saves and library will be not changed or damaged

    I don't work for EA
  • @kreatora This did not work. After I make a new folder and repair the game, the menu screen is still white and I cannot start.