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engramplays's avatar
engramplays
11 years ago

"My Library" in the Gallery missing households and lots

Earlier today I looked at My Library in the game and it ws just fine, all my sims and houses were there. Tonight, just a few hours later, I went to look at My Library because I wanted to import one of my sims into my current game and almost everything appears to be gone. The sims and houses I uploaded to the community can be found via my username, but they are totally missing from My Library. I can re-add the items to My Library so that is not an issue. I'm just scared that sims, lots or houses that I do not back up onto the community will disappear from my game without warning or that once the Gallery "cleans up" I won't be able to recover my creations due to content randomly disappearing from My Library.

pc

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  • Anonymous's avatar
    Anonymous
    8 years ago
    Have you found a solution yet? I'm having the same problem. This has happened before and I was able to fix it then but now I don't remember how I did it. :/
  • CMeki's avatar
    CMeki
    Hero (Retired)
    8 years ago

    @cinnamon12377

    There are usually two reasons. The library are made up of files found in C:\Users\Username\Documents\Electronic Arts\The Sims 4\Tray.

    Either the Tray-folder got deleted (By you or a system restoration etc). Then the files cannot be brought back, if they're not still in the trash can.
    The other reason is that the game started using another file path for user files. This mostly happens if you have OneDrive and such and the game uses that "Documents"-folder instead of your normal one 🙂
    This can be fixed by turning of OneDrive

    Please check if you have any files in your Tray folder, then turn of OneDrive and see if they show up!

  • its_maeee's avatar
    its_maeee
    7 years ago
    Spoiler
     

    Oh crap! Then what do i do if i accidentally deleted all my tray files?? I have the sims in my games so i can just save them from there but its gonna take a long time 😔 is there any other solution to get my files back?

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    Hi @its_maeee 

    did you check if they're still in your windows trash ?

    Other than that, if you didn't make a backup, I'm afraid you'll need to resave them.

  • luxexnocte's avatar
    luxexnocte
    5 years ago

    I had a lot disappear from my library, but it appears to be in my Tray. How do I get it back into my library?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @luxexnocte  When you say it's in your Tray folder, are you sure all the associated files are present?  There are usually around five per lot.

    If you know exactly which files are associated with the Library entry, you can try removing the entire Tray folder, launching the game to create a new one, and then copying the correct files into the new folder.  You can always put the other content back later.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Sul Sul, everyone.

    As this thread is a few years old, I'll be closing it out. That said, if you are experiencing a similar issue, please create a new thread and we'll be happy to help you out!

    Arrenai 🐱

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