There are usually two reasons. The library are made up of files found in C:\Users\Username\Documents\Electronic Arts\The Sims 4\Tray.
Either the Tray-folder got deleted (By you or a system restoration etc). Then the files cannot be brought back, if they're not still in the trash can.
The other reason is that the game started using another file path for user files. This mostly happens if you have OneDrive and such and the game uses that "Documents"-folder instead of your normal one 🙂
This can be fixed by turning of OneDrive
Please check if you have any files in your Tray folder, then turn of OneDrive and see if they show up!
Oh crap! Then what do i do if i accidentally deleted all my tray files?? I have the sims in my games so i can just save them from there but its gonna take a long time 😔 is there any other solution to get my files back?
Hi @its_maeee
did you check if they're still in your windows trash ?
Other than that, if you didn't make a backup, I'm afraid you'll need to resave them.
Community Manager
