My PC crashes after 10-20 minutes of gaming

capitaine360  Thanks for the dxdiag.  It lists some BSODs that are related to the graphics driver, and there are other driver crashes as well, plus the driver is implicated in the Sims 4 crashes.  So please do a clean uninstall and reinstall of the driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

If you still have this problem after reinstalling the driver, please post a new dxdiag.  Please do go back to DirectX 11 mode, which should work fine; if it doesn't, that's important information by itself.

Hello, I come to you to tell you that my problem still persists! I used DDU and reset the game to Direct X11 but my PC still crashed followed by a restart. It even crashed once when I was NOT on the sims! It's official, I no longer have any solution and I don't think we can solve my problem.

capitaine360  If you'd like, I can take a look at the crash dumps from the BSODs to see whether anything stands out.  Open a File Explorer window, enter this in the address bar:

C:\Windows\Minidump

and you'll see a number of dump files.  For the newest three, right-click the files and select Copy, then right-click your desktop and Paste.  From there, zip the files together, upload the .zip to a free filesharing site (Google Drive, Dropbox, etc.), and link it here.

Please also post a new dxdiag.

Separately, let me know if you're able to borrow another graphics card to test with, perhaps from a friend or family member.  That's an easy way to find out whether the problem is the GPU or something else about your system.

Hello, I have been trying to send the dxdiag and the drive with the minidumps for 30 minutes but this tells me that my message contains HTML code. I would like to know how to do it?

Capitainetim34  You can't upload a crash dump on this site; that's why I said upload it to a third-party filesharing site.  The dxdiag should be fine to attach though.

puzzlezaddict  very good, firstly, here is the dxdiag

and here is the link to the google drivehttps://drive.google.com/file/d/1zVoymWwixWy40R9EwIg7AAMyJ0-IFHRz/view?usp=sharing

Hello, 2 days ago I sent you the xdiag and the minidumb by google drive, did you find anything? I confess to you that you are my only hope. 😊

capitaine360  I saved the link but am unfortunately away from my Windows PC with its various tools.  (I have my laptop, but it's a Mac and can't run these tools.)  I will try to find time soon, but it's not easy due to life circumstances.  I haven't forgotten about you though, I promise.

puzzlezaddictthank you for your help, my problem has been going on for 1 month now but I remain hopeful that my problem will be resolved.

puzzlezaddictHello, I just gave you some additional information regarding my problem:

I had not restarted the sims4 for 2 weeks for fear that it would damage my PC, then, the day before yesterday, I restarted the game and for 48 hours the game did not crash not. This morning, the game crashed after 10 minutes. I don't know if this information will help you?