Community ManagerHey @Daarrheel I'm seeing a number of errors there, so to start with the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...
Let us know how you get on.
Darko
Ok so I ran the system file checker. the game still runs so slow I cant do anything. even the main menu and opening run like they are studdering or something.
@Daarrheel What did sfc say when it finished its run?
Try disabling your Adobe software, at least while you play. Your dxdiag lists it in a couple of errors.
If that doesn't help, disable Game Mode and Game Bar. Both can be found under Windows Settings > Gaming.
If that doesn't help either, please try playing while your computer is completely offline. You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before launching the game.
Please also let me know what kind of framerates you get while playing. Bring up the cheats console (crtl-shift-C) and enter "fps on" without quotes. A number will appear in the lower left corner, over the UI.
ok so , i did all the things.
Turned off game mode and game bar
Uninstalled adobe Flash (cause who needs flash anyways)
went into offline mode and launched the game.
Game plays at 3.8 FPS
Ive also made sure to run windows update and get everything updated.
my other games seem to run fine, Minecraft with max settings, Civ VI with max settings... to name two I play often.
could Origin be the issue ? I havent uninstalled that yet, just the game.
@Daarrheel Origin doesn't usually cause this kind of issue, at least not if you've played in offline mode. Did you actually take your computer off the internet too? It's not enough to merely play with Origin in offline mode; sometimes the internet connection itself is ths issue.
If playing while your computer is offline doesn't or didn't help, please post the first 40 or so lines of your config file, which is in Documents\Electronic Arts\The Sims 4. (You can stop when you get to the "Options" section.) Your user and computer names are about 25 lines down, so delete those if you want, but the file doesn't contain any other personal information.
Please also let me know what sfc said when it finished, or if you're not sure, run it again. The important point is to see whether it reports that it found corrupt files and was unable to repair some of them, because that would need to be addressed.
