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DANTESLAYTTER's avatar
DANTESLAYTTER
Seasoned Newcomer
29 days ago

my sims 4 game is not opening

So since yesterday night or like today I've been trying to play the sims but for some stupid reason everytime I try to launch the game it doesn't want to launch. I tried everything from restarting my computer, repairing the game itself, uninstalling and reinstalling the ea app, uninstalling and reinstalling the sims 4 twice, adding it as a nonsteam game on steam and nothing works. All it does is not open at all and takes me to the ea homepage, it doesn't say anything. I updated my ea app and that still didn't work. I went to reddit I got my post taken down, I reported the problem to ea but that won't work since it's ea, nothing works when it comes to ea. 

I really don't know what else to do because just yesterday it was working fine and I even cleaned out my broken cc that was in my sims folder. I don't know what else to do. I even opened my task manager and ended the task of ea plus the ea background services multiple times and still nothing. I swear this game and this platform has to be the most low optimized stuff I have ever used. 

I would like some help but if it's just stuff that i've already done already then I give up. 

4 Replies

  • DANTESLAYTTER  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If that doesn't or didn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • I also am having the same issue. Did clearing out the folder and starting a new save work?

  • DANTESLAYTTER's avatar
    DANTESLAYTTER
    Seasoned Newcomer
    29 days ago

    i moved my cc and mods out my folder and it opened but when i put it back it did the same **bleep** again. i'm not about to sit here and go through this cc to see what the hell the problem is or make new saves

     

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