Forum Discussion

Not applicable

2 years ago

My Sims 4 game keeps crashing on a white screen

I've always been a heavy player for the sims. I love creating sims, stories and playing along with them. Recently I got back into it as I been busy.

As I was playing the game, my sims started to lag, before freezing and then showing a white screen. I could still hear everything, but could not see. I had to restart my computer to get out of it. I've been through this before, usually with a outdated or broken mod. I started the 50/50 method and got all the way down to my last piece of CC and still, the same thing happened. I'm at a lost now and I have no idea what to do. PLEASE HELP!

Here is a list of things I've tried so far in no particular order:

1. Trying the 50/50 method

2. Removing all CC/Script mods

3. Repairing my game

4. Checking if my Driver up-to-date

5. Clean uninstalled and reinstall my drivers

6. Uninstall and reinstall EA App

4. Removing Gshade and Rshade

5. Updating my computer

6. Removing my saves/ tray files

7. Clearing Cache

8. Creating a new sims 4 folder by removing the previous one

I'm not really tech savvy so I apologize if the issue is plain as day. Absolutely nothing! The game still lags and then crashes. These are my days off and instead of enjoying sims, here I sit, clueless on how to fix this. I've uploaded my dxdiag if that'll help.

I'm begging anyone to PLEASE help me!!

DxDiag.txt119 KB

13 Replies

puzzlezaddict
Hero+
2 years ago
@RogueRageArts Please post a new dxdiag. Please also look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically after reinstalling the driver. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
RogueRageArts
Not applicable
2 years ago
@puzzlezaddict wrote:
@RogueRageArts Thanks for the dxdiag, which shows a number of serious crashes of the graphics driver. That would explain the problem by itself. So please do a clean uninstall and reinstall of the Nvidia driver, as described here:
https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html
You can get a fresh copy of the newest Nvidia driver here:
https://www.nvidia.com/Download/driverResults.aspx/224484/en-us/
Restart after installing the driver and before trying to play.

Thank you for this answer! I followed the instructions you said and it worked! Well, for most of the day it did. Just now it showed the white screen again, and then crashed. I restarted my computer and then loaded my game and about 2 minutes later, it crashed again. I'm so hurt and lost, as I was finishing up a sim I was extremely happy with. I don't know what to do at this point.
RogueRageArts
Not applicable
2 years ago
Thank you for this answer! I followed the instructions you said and it worked! Well, for most of the day it did. Just now it showed the white screen again, and then crashed. I restarted my computer and then loaded my game and about 2 minutes later, it crashed again. I'm so hurt and lost, as I was finishing up a sim I was extremely happy with. I don't know what to do at this point.
puzzlezaddict
Hero+
2 years ago
@RogueRageArts Thanks for the dxdiag, which shows a number of serious crashes of the graphics driver. That would explain the problem by itself. So please do a clean uninstall and reinstall of the Nvidia driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

You can get a fresh copy of the newest Nvidia driver here:

https://www.nvidia.com/Download/driverResults.aspx/224484/en-us/

Restart after installing the driver and before trying to play.