Forum Discussion

gwhite96's avatar
gwhite96
5 years ago

my sims 4 game keeps crashing to desktop

So recently (after the paranormal stuff update) my game crashes to my desktop. I have done some research online and have tried everything I could find to fix it such as: - Uninstalling/reinstalling ...
pc
crinrict's avatar
crinrict
Hero+
5 years ago

Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post 

  • gwhite96's avatar
    gwhite96
    5 years ago

    Sure thing! I can't make anything of it but hopefully you can.

    • roberta591's avatar
      roberta591
      Hero (Retired)
      5 years ago

      @gwhite96   Is your HP laptop a Windows 7 upgraded to Windows 10?  Have you checked to see if there are any Windows 10 updates lately?

      • gwhite96's avatar
        gwhite96
        5 years ago

        it's a windows 10 and yeah it's all up to date.

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