My sims 4 game won't launch on my computer, it just doesnt start! Help!

@ellie555rose  To repair the game, open your App game library and select Sims 4 > Manage > Repair.

If that doesn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help either, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Thank you for your reply, I can't select repair in the EA app, my only option is to manage add-ons (image attached). I tried moving the folder from the electronic arts documents folder, but it didn't seem to make a difference. I have the dxdiag report. It is attached. Thank you again.

@ellie555rose  Your dxdiag crashed while running, which could simply be a random glitch.  Still, please run a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here

Restart your computer, click Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Next, please install the newest graphics driver available for your processor.  It's from 2021 but should still work better than what you currently have installed.

https://www.intel.com/content/www/us/en/products/sku/81016/intel-core-i54210u-processor-3m-cache-up-to-2-70-ghz/downloads.html

Run the installer as an admin: right-click the download and select "Run as administrator."  Restart after installing and before trying to play.

To repair, open Steam and select Properties, then Local files (or something similar), then "Verify integrity of the game files."

This message appeared (attached) when I tried to install the driver and run it as an admin. Do you think I should follow these instructions?: This error occurs on Intel® 5th Generation Core Processors or Older Processors when a driver installed from your computer manufacturer (OEM) prevents the system from updating from an OEM driver to a generic Intel driver. 

????

Also im sure if this will be helpful but here is what the reliability monitor is saying happens when I attempt to open the game. 

Source
The Sims™ 4

Summary
Stopped working

Date
‎10/‎10/‎2024 15:54

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4_Launcher_x64.exe

Problem signature
Problem Event Name: BEX64
Application Name: TS4_Launcher_x64.exe
Application Version: 1.109.207.1020
Application Timestamp: 66f5ad97
Fault Module Name: StackHash_ac46
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_B9_FROM_ntdll+0x000000000009E044
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 2057
Additional Information 1: ac46
Additional Information 2: ac462b2fd07cc853b652b5104a1cf381
Additional Information 3: cd66
Additional Information 4: cd66d758d1b840c09c9da74efd408630

Extra information about the problem
Bucket ID: 3ea237ecd3100fb2977655be0000b5bb (1690632984656393659)