For the past month, my sims 4 game has been crashing a lot. At first, it would happen at random because of my mods. After removing the mods, the problem continued. Now it cants make it past the main menu without freezing. I tried uninstalling it and reinstalling it and I'm still having the problem. I'm really not sure what is happening. The only thing I can think of is that my laptop can't handle the game or something.
@Macyeea
Move the mods folder to the desktop.
Delete localthumbcache.package file in the game folder - IMPORTANT!
Fix the game in Origin.
Origin/Library -right click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Turn on the game to create a new, empty mods folder and check if a game is working now without mods and CC.
Check if there are new updated versions of the mods and CC you are using.
Then copy from desktop your mods and CC and paste it in the new mods folder. First, paste script mods one by one every time checking if the game is OK. Do the same with CC but if you have a lot of this, try the 50/50 method. ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
You need to find culprits and either remove it or replace it with an updated version
If it will not work could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the text file to your post directly in option "Reply" - not Quick Reply
I don't work for EA
this is my computers DxDiag
@Macyeeal
Don't put back your CC to the game folder. The best-left mods folder on the desktop and play without CC and mods.
Your processor is a little bit too weak.
Check if there are new drivers for your graphics chip
https://downloadcenter.intel.com/
If you are able to open the first page - Menu- in the game, there are three dots on the right-top - choose a game option and click it. Reduce all graphics settings from high performance to low.
Try to play in windowed mode
https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode/
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