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cs_110574 When you say you tried pulling the folder out, do you mean the Sims 4 folder in Documents > Electronic Arts? If so, did you add anything to the new folder the game created? Or did the game crash when you tried to load a new save, with nothing else added to it?
If the game crashes even when you use a clean folder with nothing added back, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
- cs_1105743 days agoSeasoned Newcomer
I pulled the Sims 4 folder from the documents. I did not add anything. The game would close anytime I went to open my saved world.
cs_110574 Can you load a new save? What about a different household within your main save? You don't need to save your progress; this is just for testing.
Please restart your computer before you test, and don't open anything other than Sims 4 and the EA App. The type of Sims 4 crash in your dxdiag could be due to the game running out of memory, although it has other causes. If you can in fact load a new save or a different household, try your main save again, this time immediately after restarting your computer and with nothing else open.
- cs_1105742 days agoSeasoned Newcomer
I have enough memory. It won't let me play a new household in a new save or add a new household in my existing.
cs_110574 Your computer has enough memory for Sims 4. It does not necessarily have enough memory for Sims 4 and everything else running in the background. That is clear from the size and usage of the page file, as listed in your dxdiag:
Page File: 11240MB used, 2502MB available
The page file is where the processor stores data that would normally be in RAM but doesn't fit. Almost all computers do this to some extent, but the important details here are that the "used" space is large and the "available" space is small, meaning that when you ran the dxdiag, most of your computer's RAM was in use as well as 11 GB of the page file, and there wasn't room to push much more data to the page file. Then when Sims 4 starts and needs resources of its own, those resources may not be available.
You could artificially increase the page file size, and here's how (option three):
https://www.elevenforum.com/t/manage-virtual-memory-paging-file-in-windows-11.8618/
But I'd also be curious to know whether some apps were starting with Windows and running in the background without your being aware. You can check the Task Manager's Startup list to find out—apps like Edge and Teams may be opening with Windows, and perhaps a few other apps, and possibly updaters for apps that you could update manually when you wanted. Point is, none of these need to be running when you're not using them, and disabling them from starting automatically would free up memory for other tasks, including Sims 4.
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